Strengthening Your SOC 2 Report with AI Controls: Why It Matters for SaaS Companies

As artificial intelligence (AI) becomes a core differentiator for SaaS products, customer trust hinges not just on the capabilities of your AI models but also on how responsibly and reliably they are governed.

For companies that position AI as part of their value proposition, weaving AI-specific controls into your SOC 2 report isn’t just a nice-to-have but also a critical step to demonstrating operational excellence, ethical responsibility, and reliability.

Incorporating AI controls into your SOC 2 audit can:

• Strengthen client confidence that your AI models are accurate, ethical, and governed appropriately.

• Differentiate your product in a crowded market by demonstrating responsible AI practices.

• Anticipate regulatory expectations as scrutiny over AI systems continues to grow globally.

  
  

Most importantly, by aligning AI governance to the SOC 2 Trust Services Criteria (TSC), you can expand the scope of your attestation to cover the AI risks that your clients and regulators are increasingly concerned about: bias, fairness, privacy, accountability, and transparency.

The Regulatory Landscape is Changing Fast

In the past two years, regulatory activity around AI has accelerated significantly:

• The European Union’s AI Act, expected to come into force in 2025, will require companies to apply strict governance controls over "high-risk" AI systems, including requirements around transparency, bias detection, human oversight, and record-keeping.

• In the United States, the Executive Order on Safe, Secure, and Trustworthy Artificial Intelligence issued in 2023 set the tone for multiple federal agencies, including the FTC, DOJ, and CFPB, to regulate AI across industries.

• In addition, several states like California, New York, and Colorado are advancing legislation focused on AI accountability, algorithmic transparency, and consumer protections.

  
  

These developments signal a clear trend: regulators expect companies to build AI governance into their operational controls, not bolt it on later.

While SOC 2 is not yet a regulatory requirement for AI systems, companies that integrate AI-specific controls into their SOC 2 programs will be far better positioned to comply with future AI regulations and reassure customers that responsible AI practices are in place today.

Strengthening Your SOC 2 Report with AI-Specific Controls

At Audit Advantage Group, we believe your SOC 2 report should tell a complete story about your control environment and the security, availability, and accuracy of your systems, and that includes the AI systems powering your products.

We offer a comprehensive AI Internal Control Library specifically designed to strengthen your SOC 2 program across all critical AI domains, including:

• Program Governance: oversight committees, AI use policies, and performance monitoring

• Data Preparation: data quality validation and bias detection protocols

• Model Development and Training: documentation standards and peer review practices

• Model Evaluation and Validation: validation procedures and explainability testing

• Deployment: change management and rollback plans

• Continuous Monitoring and Delivery: model drift detection and AI-specific incident response plans

  
  

Each control is carefully aligned to the relevant SOC 2 Trust Services Criteria (Security, Availability, Processing Integrity, Confidentiality, and Privacy) so you can confidently present a report that reflects your commitment to both innovation and responsible governance.

Why This Matters for SaaS Companies with Strong AI Offerings

Your clients increasingly rely on your AI outputs to make business decisions, automate critical processes, and deliver services to their end users. In this environment, trust in your AI is just as important as trust in your infrastructure or your software code.

Including AI governance in your SOC 2 report allows you to:

• Prove that your AI systems are accurate, ethical, and explainable

• Position yourself as a responsible innovator in the eyes of your clients and partners

• Mitigate regulatory, legal, and reputational risks before they materialize

• Turn compliance into a competitive advantage, especially in highly regulated industries like healthcare, finance, and education

The companies that lead with transparency and responsible AI practices today will be the ones customers trust the most tomorrow.

Ready to Future-Proof Your SOC 2 Report?

If AI is a major part of your SaaS solution, now is the time to update your SOC 2 strategy to reflect it.

Audit Advantage Group can help by providing a full library of AI-specific controls, implementation guidance, and audit-ready documentation, giving your clients the confidence they need to trust the AI at the core of your business.

Is Your SOC 2 Report Future-Ready for AI?

If your SaaS platform uses AI, your clients aren't just trusting your code; they’re trusting your models, your data, and your governance.

As regulatory scrutiny around AI ramps up (think EU AI Act, U.S. Executive Orders, state regulations), SaaS companies that embed AI governance into their SOC 2 reports will stand out from the pack and build deeper client trust.

At Audit Advantage Group, we now offer a full AI Internal Control Library mapped to SOC 2, covering:

• Program governance

• Data preparation and bias detection

• Model development and explainability

• Deployment change management

• Continuous monitoring for drift and failure

All you have to do is reach out to us to begin. Give us a call or fill out our contact form, and you will be one step closer to compliance.